Privacy Policy

Burning Desire Fireplace Centre

Burning Desire Fireplace Centre is committed to protecting your privacy. The personal information that you submit will note be shared, sold or disclosed to third parties in any form, for any purpose, at any time, unless prior consent is obtained from you.

Personal financial information will be collected via this web site.

This privacy statement applies to the network of Burning Desire Fireplace Centre web sites. By using any Burning Desire Fireplace Centre web site, you consent to the data practices in this statement.

Data Controller

Any personal information provided to Burning Desire Fireplace Centre is controlled by the Data Controller at Burning Desire Fireplace Centre, Unit 9, Cuba Industrial Estate, Bolton Road North, Ramsbottom, Lancashire, BL0 0NE.

What Information Do We Collect?

• When you place an order or an enquiry, we will need to know your name / company name, e-mail address, address, telephone and / or fax number. This enables us to process and fulfil your orders, invoice you accordingly and keep you posted with account activity.
• Information about how you use and navigate our web sites - we can track this by using what are known as 'cookies'.
• Additional personal information disclosed during offline telephone conversations. This information may be merged with personal information you have already submitted online and will only be used in accordance with this Privacy Statement.
• Credit or Debit Card payment details for the purpose of the sale.

How We Use This Information

• Burning Desire Fireplace Centre uses the information to process and fulfil the service(s) that you have requested.
• The personal information provided enables us to treat you more personally.
• The information is also used to communicate with you regarding your account and to broadcast information relevant to the services you use.
• We use your email address to respond to incoming requests from you and to collect your feedback.
• We may also send you appropriate marketing communications
Security
• All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Web Statistics

In order to measure the relevance and usefulness of certain areas of our web site, we analyse anonymous data collected by cookies about our web site visitors. We may also collect Internet Protocol addresses to help diagnose problems with our servers, but these cannot be linked to any person's name or identity.

Changing your browser settings to decline cookies will enable you to opt out of this anonymous data collection.

Customer Consent and Control

Consent: by using our web site, you consent to the collection and use of this information by Burning Desire Fireplace Centre only. Any changes to this Privacy Statement will be posted to this page, to ensure that you are aware of what information is collected, how it is used and under what circumstances we disclose it/

Cookies: A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to you; they do not contain personally identifying information and simply enable us to track visitor routes through our web sites.

Most web browsers automatically accept cookies, but you can usually opt out by changing your browser settings.

Communication: As stated previously Burning Desire Fireplace Centre will send information to customers about (1) account information and (2) relevant marketing information.

Account specific communications are considered essential to the smooth operation of your account with Burning Desire Fireplace Centre and you will not be able to unsubscribe from such emails.

Marketing communications will include details about new products, latest developments, survey and other promotional offers. Customers have the ability to opt out of receiving this type of information, simply by following the unsubscribe link sent in each email.

Contact

If you have any questions regarding this Privacy Statement, please contact the Data Controller by email. t.

Burning Desire Fireplace Centre, Unit 9, Cuba Industrial Estate, Bolton Road North, Ramsbottom, Lancashire, BL0 0NE