Frequently Asked Questions

1. Do your prices include V.A.T. and what about delivery charges?

   All prices include VAT. MOST prices also include delivery. However where items are very large or heavy or in certain postcode areas there may be additional charges levied.

2. Are your products covered by a guarantee?

   All products are fully guaranteed by the manufacturer.

3. What happens if I have a product delivered but the item is faulty?

   Any damaged goods are covered by our guarantee and will be replaced, subject to your notifying us immediately. If the packaging is damaged in any way sign for it as damaged.

4. Do you only sell what you advertise on this site?

   No. We have access to most products on the market. Please feel free to email or telephone us with your enquiry and we will do our up most to quote you the best price possible.

5. What are the delivery times?

   Between 4/14 days in most cases. Special orders can take some weeks depending on the specification.

6. Do you have an installation service and how far do you travel to install?

   Yes we do install when the products are bought from our retail showroom. Our business has been successfully trading since 1996 and we have a vast knowledge of the fireplace industry having surveyed and installed many thousands of fireplaces, fires and stoves in that time. Therefore, our experience will ensure that you get the best advice and expert installation. All our gas installations are carried out by qualified GasSafe registered engineers and our stoves by experienced HETAS engineers. 

    

   We are a HETAS approved retailer, qualified to give you the best advice and service for your stoves.

    

   We will install anywhere within a reasonable travelling distance from Bury, Lancashire, for example we have installed in Cheshire Merseyside, Cumbria, Yorkshire and as far as The Cotswolds!

7. We don't have a flue, what are our options for a gas fire?

   If you have a suitable fireplace and a suitable outside wall, there are several options:

   • An outset (glass fronted) fire-for example, Flavel Emberglow Balanced flue.
   • An inset (glass fronted) fire for example, Gazco E-box Balanced flue.
   • A wall mounted balanced flue fire for example, Gazco Linea Designio.
   • Or a "power flue" fire which is a fan assisted open living flame fire, without a glass front for examples see Kinder Kalahari, Brilliant Maximiser, Legend Vantage, Gazco Integral Powered Flue VFC Convector.
   • Flueless fires.
   • Do not discount a wood burning stove (there are various flue system options, please speak to us)

8. We don't have a flue or a suitable outside wall, what options for a gas fire do we have?

   If your room is at least 23m square you can fit a flueless fire (air vent required) or a flueless stove (air vent required) if your room is at least 40m square, for example, see Burley, Esse, Acquisitions. Flueless fires work by using a catalytic converter to convert the carbon monoxide into harmless carbon dioxide and water vapor. This technology has been in the USA & Canada for many years. Flueless fires are classed as 100% efficient as in all the gas going into the fire comes back out to heat the room.

9. We have a precast/Class2flue, what gas fires can we have?

   If you have a suitable fireplace with a suitable opening (22x16) you will probably be able to have an outset fire (eg Flavel Emberglow) or a slimline open living flame (e.g. Kinder Nevada, Legend Spirit Superslim). However if you can create enough depth i.e. a mantle with a 3" rebate then you should be able to fit a deeper fire (e.g. Brilliant Innovation, Legend Spirit, Kinder Kalahari or Camber). Gazco Logic is also a deep class 2 fire.
   
   YOU MUST CHECK WITH INSTALLER FOR SUITABILITY FOR ANY FIRE.
   
   PLEASE NOTE - Many precast flues (mainly built in the 70's +80's) will need their flue "updating" to comply with current regulations. A new flue terminal may be required and a new starter block. Advice:- Consult with a specialist!

    

   NB If you have an outside wall you can have a balanced flue fire or even a wood burning stove with a flue system, please speak to us.

10. I need a hot fire, what do you recommend?

    CLASS 1 FLUE: The latest fires on the market are glass fronted high efficiency fires, up to 4.6kw of heat output and 89% efficiency.  There are also new improved high efficiency open fronted fires, up to 4.7kw of heat output and 74% efficiency.
    
    CLASS 2 FLUE: There are similar fires for class 2 flues however the output and efficiency will be slightly less.

     

    STOVES  are hot and efficient and enviromentally friendly. They can be installed in many different situations and have a vast design range to suit all tastes. we sell stoves up to 14kw!

11. What is a convector fire and do I need one ?

    A convector fire is a fire which not only gives out radiant heat but also convected heat. It is also more efficient. Any fire should be a back-up to central heating but, for maximum heat we recommend a convector fire or more specifically a glass fronted fire.

12. I have a class one flue, do I need a flue liner?

    Some glass-fronted fires and most gas stoves require a new flue liner fitting. Also, if you have an old chimney you may need one. It is a CONDITION from manufacturers to have your chimney swept prior to a gas fire being fitted.
    
    ADVICE: Have your chimney swept and tested by a local chimney sweep (they should be GasSafe Registered) then you will know what condition your flue is in.
    
    FOOTNOTE: A flue liner has a life span of 8/10 years so when a new fire is installed a new liner is required.

     

    STOVES It is highly recommended that a solid fuel flue liner is fitted with a wood burning or multi fuel stove. It makes the stove more efficient and perform better and more importantly it is safer, greatly reducing the risk of chimney fires.

13. Do you sell any spares or accessories?

    Sorry, we do not. Call the relevant manufacturer directly, they can usually help.

14. Do you have a showroom?

     Yes we have a large luxury showroom is in Ramsbottom, Bury, Lancashire. We have a large display of quality fires, fireplaces and stoves, many of which are on live display. Please note, the products you will see in our showroom are from leading manufacturers and are mostly not to be found for sale on the internet!

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